Frequently asked questions

Open the product page and choose your device from the Model (or Size) option. The compatible models are listed on each product page, and the photos update as you pick a colour. If you can't find your model, call or email us before ordering and we'll check for you.

Orders can only be cancelled before they are processed or shipped. Contact us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but it may still be eligible for return under our Returns & Refund Policy.

Please check your address carefully at checkout. If you spot a mistake, contact us straight away. We can't be responsible for orders delivered to an incorrect address provided by the customer.

Orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays, and during busy periods shipments can be delayed by a few days. If there will be a significant delay, we'll email you.

Standard shipping is free on every order. Delivery within the United Kingdom usually takes 2–5 business days, and international delivery usually takes 3–8 business days. These are estimates and can be affected by customs and carrier delays. See our Shipping Policy for details.

Once your order has shipped we'll email you a shipment confirmation with a tracking number, which usually becomes active within 24 hours. You can also track your order here.

Any customs duties, taxes or fees charged during or after shipping are the responsibility of the customer. Prices shown include VAT.

Please keep all packaging and the damaged item, and contact the shipping carrier to file a claim. Email us with your order number and photos too, and we'll help however we can.

You can return an eligible item within 30 days of purchase. Items must be unused, in the condition you received them and in their original packaging, with proof of purchase or your order number. Read the full Returns & Refund Policy.

Contact us with your order number, the reason for the return and photos or video if there is an issue. Once your request is approved we'll send a Return Authorisation (RA) number and return instructions. We recommend using a trackable service, as we can't be responsible for returns lost in transit without tracking.

Once we receive and inspect your return we'll email you to say whether the refund is approved. Approved refunds go to your original payment method, and how long it takes to appear depends on your bank or card provider. If it hasn't arrived, check your bank account, then your card company, then contact us.